Going up

After a period of prolonged tussle with various employee unions and some unpopular decisions, the departure of the Chairman was a huge reliefe to an organisation with lakhs of employees spread all over the country

The new chairman came in with a whiff of fresh ideas and some populist measures. Now she has come up with a training program spread from July to  fag end of October. The idea of training every employee all through the country is not simple.

I attended the mandatory program last week. The seesions were not very boring, but everything to the point with group activities and videos.

90% of the session was on dealing with customers. How to talk politely to them etc.
There was also couple of sessions on reduction of waste , teamwork etc.

I strongly believe in reduction of waste. But to think that customer dissatisfaction is root of every malady in the organisation sounds strange to me.
But assurance from the Chairman that employee would be taken care of, sounded soothing

One other aspect I couldn't quite digest was the need to endorse government and impending prosperity. This was repeated atleast thrice

Dance with the devil

Today was reading a news release where Canara Bank expressed it's willingness to sanction more loans to metro projects' i seems a in-principle approval was made in just three weeks. The interest rate is 10.8 floating with a repayment of 20 years and moratorium of 7 years

Sounds so interesting that the bank has chipped in towards infrastructure development of the nation. But looking at it, credit is running to a total of 7000 crore pls and the project has been shooting the deadlines. 7 years moratorium with a floating rate can ensure that total liability may reach astronomical figures, coupled with the fact that Metro projects in India hasn't been a resounding success yet  in terms of profit generation.

May be at this movement the bank officials might be clebrating the success of their achievement. U what if 10 years down the line they end up with a still born in the hands

Thailand Training

No matter how much you abhor it, once you're in the industry, you start liking it to the point where you can't live without it. Bank sucks you in and slowly changes the very core.
The last few years have taught me to be ruthless, shrewd and selfish

I believe everyone around me are. May be they don't realize it anymore

June July months is the period you start flying out for 'training sessions'. You needn't be a big shot for that. I will tell you how

If you ask someone working in a bank if he sell insurance. You  can expect a lecture on how he dropped the business years ago. And how it's for cheating gullible customers
But come December and with  a strange fervour everyone runs around to get 'business'. If you think it's for the national good or to earn profits for the bank, you're sorely mistaken
The strategy this year was to seduce the customer into some pension plan by investing a small amount. The poor guy in the fear of turning penniless at old age puts his money in

After two months the agents stand with a puffed chest, when th results are announced. In another two months he flies to Thailand or Singapore for a 'training session'. I don't understand why it's deemed as training'. May be o outsmart the IT
After the tour the agents announce that they have divorced insurance selling..... to wait for next December

Note to customers: All these training trips is financed from your premium. Most of the star plans a few years ago have bit dust. Keep this in mind when your agent return from his 'training'